The agency will provide total Hardware support for the equipment under AMC, comprising computer systems, printers, peripherals and Local Area Network (LAN) equipment, which includes:-Problem isolation / detection and resolution; and Replacement of defective and faulty spare parts

     The agency will provide first level support on all equipment, which are under warrantee. The agency engineers will attend all the calls regarding Hardware/Software received from the user.                                       

    The vendor shall maintain sufficient inventory of all critical as well routine spares in some proportion of total IT equipment under his direct maintenance contract. COSTc shall provide sufficient secured space for storing the inventory at the agency's risk and cost. The inventory levels shall be intimated by the agency at the beginning of the contract and has to be strictly maintained.  The same may be reviewed and revised as and when needed.  

    In case of hard disk replacement or disk/system crash, the agency's engineer shall take backup of the data on the machine and shall reload and configure the computer system with the Operating System and restore the backup data.

 

Desktops for business and home computing of all branded system like  HP, Compaq, IBM and also assembled systems

 

 

 

 

 

The best in mobile computing from thin, light notebook PCs, tablet to PDAs of all brands like Compaq, HP, Toshiba, Acer, Sony and IBM.

 

Processor TI OMAPL138 SoC ARM 300MHz RISC Core DSP support for MPEG2, JPEG Memory DDR2-200 128MB On-board Storage 128MB NAND Flash On-board SATA and SD/MMC expansion slot.

 

 

Software support

    Configuring/Troubleshooting PC/Laptops/Peripherals

    Resolving network connectivity problems at the client

    Configuration management of all the network devices

    Updating the documentation of the LAN setup